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What Our Legal Terms Mean for Your Account

These terms set out how lemon33 operates, what your account rights are, and how we handle your data — including payments made through DANA, OVO and GoPay. Access to our platform depends on local law and is available only where local law permits.

Account TermsPrivacy & Data RightsCookie PolicyDANA · OVO · GoPay ContextIndonesia-Eligible Regions
lemon33 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

For questions about your account rights, a data request, or a specific term you need clarified, we have three contact paths. Each one routes to the right team so your query is handled by someone who knows the policy area, not a general queue.

Team online

Account & Data Requests

Submit a data access, correction or deletion request through the email address registered to your lemon33 account. We respond within our published policy window.

Live Chat Support

Use the chat widget in your account dashboard for policy questions about DANA, OVO or GoPay transactions. Our support team can escalate legal queries to the right contact.

Policy Document Request

Need a full copy of our privacy policy, cookie policy or account terms in written form? Request it via live chat and we will send it to your registered email address.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Security and transparency are not optional extras — they are part of how the account layer works. Here is what we do in practice, not in theory, across data handling, cookies, account access and retention.

Data Handling

We collect only what your account needs to function — registration details, payment confirmations from DANA or OVO, and session logs. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active when you move between the lobby and your account wallet. You can manage cookie preferences in your browser settings at any time without losing your account.

Account Security & Retention

Account records including GoPay and DANA transaction logs are retained for the period our operating obligations require. After that window closes, you may request deletion via your registered email.

Your Right to Request Changes

You can ask us to correct inaccurate personal data or update your account email at any point. Submit the request through live chat or your registered account email and we will action it.

Common Questions About Our Legal Terms

These are the questions we get most often about account rights, data, and how our terms work in practice for Indonesia. Each answer gives you the real process, not a generic pointer.

Access and eligibility depend on local law in your region. Our terms apply to your account where local law permits use of the platform — there are no blanket Indonesia-wide carve-outs.

Send a data access request from your registered account email. We will confirm receipt and respond within the timeline set out in our privacy policy.

Yes. Transaction records linked to DANA, OVO and GoPay payments are retained for the period required by our operating and verification obligations. You may request a summary via your account email.

You can submit a deletion request where no legal retention obligation applies to the data. Contact us via live chat or your registered email and we will confirm what can be removed.

We notify you at the email address on your account before any material change takes effect. Continued use of the platform after that date means you accept the updated terms.

We use cookies to keep your session active and to remember your account preferences. You can adjust or block cookies in your browser settings; this does not delete your account or payment history.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.