Reference

Terms That Cover Your Account on lemon33

These terms set out what you agree to when you open and use a lemon33 account — from how deposits via DANA, OVO, and GoPay are handled to what happens if something goes wrong.

Account eligibilityWallet & payment rulesDANA · OVO · GoPayFair use policyIndonesia regions

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What These Terms Actually Cover

lemon33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you meet the eligibility requirements for your region and that the information you provide is accurate. These terms apply to every action taken through your account — placing bets, requesting withdrawals, and updating your wallet details. When you link

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a payment method such as DANA, OVO, or GoPay, you confirm that the wallet belongs to you; transfers to or from third-party wallets are not permitted and may result in account suspension pending review. Withdrawals follow a verification step: we match the wallet name on your
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account to the registered wallet holder before releasing funds. This is a standard check, not a delay tactic — it keeps your balance secure. We may update these terms when regulations or platform rules change. When that happens, we post the revised version here and send
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a notification to your registered contact. Continued use of your account after the update date means you accept the revised terms. If you disagree with a change, you can close your account before the effective date by contacting support. Players in Batam and other supported regions
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are subject to the same terms; local law governs eligibility in each area.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — or if you need to dispute a transaction, request an account review, or ask about eligibility in your region — reach out through any of the channels below. We handle terms-related queries separately from general support so they get the right attention.

Live Chat Open the chat widget from any page on lemon33. Terms and account queries are handled directly — no ticket queue for straightforward questions.

Email Support Send your query to our support address for written records of terms disputes or account-eligibility questions. We reply to every message.

Account Help Centre The Help Centre covers common terms questions — wallet verification steps, account suspension reasons, and how to request a review.

HOW WE HANDLE IT

Account Security and Data Under These Terms

Your account data — including wallet details for DANA, OVO, and GoPay — is stored with encryption and is never shared with third parties outside of what is required to process your transactions. Here is how we manage the key areas these terms touch.

Data retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your data by contacting support in writing.

Cookie use

We use session cookies to keep you logged in across your mobile browser and desktop. No tracking cookies are placed without your consent on first visit.

Account security

Login uses OTP verification to your registered contact. If you suspect unauthorised access, contact us immediately and we will freeze the account while we investigate.

Requesting changes

To update your registered wallet, name, or contact details, submit a request through live chat or email with the required ID. Changes take effect after verification.

Common Questions on lemon33 Terms

These are the questions we get most often about how our terms work in practice — from account eligibility to what happens when you want to close your account.

Account eligibility depends on local law in your region. You must meet the age requirement and reside in a region where access is permitted. We verify this during registration.

No. Deposits and withdrawals must use a wallet registered in your own name. Third-party wallet transfers are flagged and may result in a hold on your account pending review.

We post the updated terms here and notify you via your registered contact. If you continue using your account after the effective date, that counts as acceptance of the new version.

Contact support by email or live chat and ask for a data summary. We will compile your account and transaction records and send them to your registered contact within a reasonable timeframe.

Using a third-party wallet, providing inaccurate registration details, or attempting to circumvent verification steps are the most common reasons. We notify you and explain the review process.

Reach out via live chat or email and request account closure. Any pending balance will be processed to your verified wallet before the account is deactivated, subject to standard verification.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoWithdraw Troubleshoot InfoLemon33 Banking

Terms That Cover Your Account on lemon33

Questions About These Terms

Account Security and Data Under These Terms

Data retention

Cookie use

Account security

Requesting changes

Common Questions on lemon33 Terms

01 Who can open a lemon33 account?

02 Can I use someone else's DANA or OVO to deposit?

03 What happens if lemon33 updates these terms?

04 How do I request a copy of my account data?

05 What can get my account suspended under these terms?

06 How do I close my account?

Terms & Conditions

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