Reference

How lemon33 Handles Your Personal Data

Your account data stays with us — we collect only what we need to run your account, process payments through DANA, OVO and GoPay, and keep your sessions secure.

Minimal data collectionDANA, OVO, GoPay transaction data protectedYour right to access or deleteNo data sold to third partiesContact us to update your details

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove data we hold about you, reach out through any of the channels below. Our team handles data requests separately from general account support — state clearly that your message is a data or privacy request and we will route it to the right person. Response times depend on the complexity of your request.

Live Chat Start a live chat session from the account menu. State your request is privacy-related and our team will log it as a data request with a reference number.

Email Support Send your data access or deletion request to our support email. Include the wallet type — DANA, OVO or GoPay — linked to your account so we can locate your records.

Account Help Centre Visit the Help Centre inside your account dashboard. The privacy section lists the form you fill in to submit a formal data subject request for review.

What Data We Collect and Why

lemon33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number and the wallet identifier linked to your chosen payment method — whether that is DANA, OVO or GoPay. We collect this to verify your identity, process deposits and withdrawals, and send you account-related

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messages. We also log device type, browser session data and IP address each time you access the platform. This helps us detect unusual login patterns and keep your account from being accessed without your knowledge. Payment transaction records are kept as required by financial processing standards
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and are never shared with unrelated commercial parties. We may pass data to payment processors — including the e-wallet networks that power DANA, OVO and GoPay transactions — solely to complete the transfer you requested. We do not sell, rent or trade your personal information. Players
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in Batam and across Indonesia can request a summary of the data we hold at any time through our support channel. Availability of certain features depends on local law and eligible regions. We review this policy periodically; when we make material changes, we will notify you
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via the email address on your account before the changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection is built into the way lemon33 runs accounts — from the moment you register to every deposit and withdrawal you make. We apply encryption in transit and at rest, restrict internal access to personal records on a need-to-know basis, and carry out periodic reviews of our data handling. Here is what that looks like in practice.

Encryption on Every Session

Every connection to our platform uses SSL encryption. Your login credentials, DANA wallet reference and OVO account details are never transmitted in plain text at any point.

Cookie and Tracking Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention Period

Account data is kept for as long as your account remains active and for a period after closure as required by financial processing obligations. When retention periods expire, data is deleted or anonymised.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict how we use it, or delete your account records. Submit your request via live chat or email and we will confirm receipt with a reference number.

Common Questions About Your Privacy at lemon33

These are the questions we receive most often about how we handle account and payment data. If your question is not covered here, contact us directly through live chat or email.

We collect your name, email, phone number and the wallet ID linked to DANA, OVO or GoPay. We use this data to verify your account and process payments.

Your wallet details are passed only to the payment processor needed to complete your transaction. We do not share them with advertisers or unrelated third parties.

Yes. Submit a deletion request via live chat or email. We will confirm receipt, process the request and notify you once your data has been removed or anonymised.

Transaction records are retained for as long as required by financial processing rules. Once that period ends, records are deleted or anonymised from our systems.

We use session cookies for login continuity and analytics cookies to improve the mobile experience. You can disable non-essential cookies through your browser settings at any time.

Contact us via live chat or the Help Centre inside your account. Tell us what needs correcting and we will update the record and confirm the change by email.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoGoPay Withdraw Guide Applemon33 App

How lemon33 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Encryption on Every Session

Cookie and Tracking Policy

Data Retention Period

Your Right to Request Changes

Common Questions About Your Privacy at lemon33

01 What personal data does lemon33 collect when I register?

02 Is my DANA or OVO wallet information shared with anyone?

03 Can I ask lemon33 to delete my account and personal data?

04 How long does lemon33 keep my transaction records?

05 Does lemon33 use cookies and can I turn them off?

06 How do I correct wrong information on my account?

Privacy Policy

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